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FAQ

Here are some Frequently Asked Question’s from our community. Please contact us and submit a request for any unanswered questions.

  • I have just paid, and didn't receive an any email or notice about my order?

    Please contact us if you have not received any confirmation or shipment of your order. You will not receive a confirmation email of shipment until your order has shipped. We process orders within 1-2 business days, but since all items are made to order, it takes 3-7 business days to manufacture and ship your items.

  • What methods of payment do you accept?

    We accept all major credit and debit cards through PayPal, which includes Visa, MasterCard, American Express and discover.

  • When will my card be charged?

    Your card will be charged right after you make your order.

  • Is my payment secure?

    Yes, it is 100% secure. All payment processors we use are SSL certified and utilize encrypted processing methods.

  • Do you accept pre-paid gift cards?

    Yes, we accept pre-paid gift cards from all major banks (Visa, MasterCard, American Express).

  • Your site keeps declining my card, what’s happening?

    Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.

  • About Sales Tax

    We collect sales tax for all customers residing in the state of California, United States.

    We are required to pay sales tax in this state based on the location of our offices and manufacturing facilities within California. Shipping and Delivery

  • When will I receive my items?

    All items are made to order. Please allow 3-5 business days for processing. Once the orders have been processed and manufactured, your orders domestically should arrive within 3-5 business days and international orders arrive within 10-14 business days depending on customs clearance in your country. When you first place your order, it will state a “hold” status. Do not be alarmed as this is our backend automatic status trigger. If there are any issues with your order, we will contact you. Once it has shipped, you will receive a confirmation email with the tracking #.

    You can always click the link in your confirmation email to visit your personalized tracking page for more information on the status of your order. Keep in mind that delivery times on international orders may take slightly longer in countries depending on customs regulations. Please contact us if your order hasn’t arrived within the estimated delivery time.

  • Where is my order now?

    You can check on the status of your order through the dashboard and once your order has shipped, you can follow the tracking number provided. An email will be sent with confirmation of shipment. Please allow 2-3 business days for your orders to process and ship out.

  • Do you ship internationally?

    We ship to most countries, all over the world, with the exception of countries where we are prohibited from shipping based on international agreements and Fedex restrictions.

  • How much does it cost to ship to my country?

    For orders shipped to the United States, shipping is a flat domestic rate of $5.99 plus a $1.99 per-item fee.

    For international orders, shipping is is a flat international rate of $14.99 plus a $4.99 per-item fee.

  • Can I pay extra for expedited shipping?

    Currently we only have one flat rate shipping method and cannot offer shipping upgrades. We will announce expedited shipping once it becomes available. During the holidays, specifically Christmas, we will offer a limited time upgraded shipping method to make sure that your items will arrive by Christmas.

  • I need to change my shipping address.

    Please make sure to contact us directly if you need to alter your address within 24 hours of your purchase. This will allow us to redirect or alter your shipping address if it has not left our facility yet.

  • Who covers the customs fee for international orders?

    We are NOT responsible for import taxes charged by your government. Unfortunately, after the package is in transit, the customer is 100% liable for any cross-country issues, duties and taxes with your local customs and the government.

  • What happens if the item was "Returned to Sender"?

    If your order is undeliverable by the courier and returned back to us, we will ship it back to you at no additional cost if it was an address error on our part. If you had input an incorrect address, you will have to be responsible for re-shipment cost. If you would prefer a refund, we would be happy to refund you in full for the cost of the item(s).

  • I’d like to change my order items. Can I still do this?

    If your order has not been processed yet, we allow a change order within 24 hours of your purchase.

  • I just realized that I ordered the wrong size – can this be fixed?

    If your order has not been processed yet, we allow a change order within 24 hours of your purchase. If we have processed it and shipped it, you will be asked to cover return postage, and we will pay the postage for the replacement item.

  • Do you offer refunds or exchanges?

    We guarantee the quality of all our products. We will provide refunds within 30 days of the campaign end date if a product is damaged or significantly different than what is displayed on the campaign page.

    If available, we are happy to exchange your order if you have received the correct order but are dissatisfied with the size. You will be asked to cover return postage, and we will pay the postage for the replacement item.

    All refunds will be processed back to your original form of payment.

  • What happens if my item is damaged?

    If you receive a damaged item, we will replace the item if we have the material or products still in stock at no additional cost. If we are unable to replace the shirt, we will refund you in full, shipping included.

  • For apparel or washable items, what happens if my item is damaged after washing?

    We are not responsible for damage incurred by washing or natural wear and tear.
    For all apparel items, we recommend washing it on a cold cycle, inside out, and without tumble drying.

  • What is your return and exchange policy?

    If you have received the correct order but you are unsatisfied with the fit of the item, we would be happy to accommodate an exchange only if select inventory is available.

    If you have received the correct order but are unsatisfied with the item, the item can be returned for a refund of the item’s cost only. We are not responsible for the return shipping cost.

    We accept exchanges only ONE time per order.

  • Can I cancel my order?

    Yes, you have 24 hours from the time you place your order to cancel. Our apparel products are made to order, and once printed, you will have to pay a 15% restocking fee.

  • Have a question we haven't answered?

    Our Customer Service Team is available Monday-Friday 9AM-5PM (PST). We respond to all emails within 24-48 hour and on business days only.

    If you have any questions regarding your order, please get in touch with our support team by emailing contact@verifiedmerch.com.